We want every purchase to be clear before checkout. Many ILNS events and clothing releases are produced in limited quantities. Ticket revenue is committed to venues, artists, staff and production, while merchandise is ordered, packed and reserved for each customer.
For these reasons, ILNS does not provide refunds for change of mind. This policy does not limit any rights available under the Australian Consumer Law.
Tickets
All ticket sales are final. Refunds are not provided if you:
- Change your mind
- Can no longer attend
- Arrive late or miss the event
- Purchase the wrong ticket
- Fail to meet the venue’s age, identification, dress or entry requirements
- Are refused entry because of intoxication, unsafe behaviour or a breach of venue rules
Ticket transfers
You may transfer your ticket to another person if you can no longer attend.
The original ticket or QR code remains valid for one entry only. Do not send the same ticket to multiple people. ILNS is not responsible for fraudulent, duplicated or unauthorised third-party ticket sales.
We recommend transferring tickets only to someone you know, and never selling them above the original purchase price.
Event changes
If an event is postponed, your ticket will automatically remain valid for the rescheduled date.
If ILNS cancels an event or makes a significant change, we will provide any remedy required under the Australian Consumer Law. Changes to individual artists, set times or supporting acts do not automatically qualify for a refund unless the change is considered significant under applicable law.
Clothing and merchandise
ILNS does not provide refunds for change of mind, selecting the wrong size or colour, or deciding that an item is no longer wanted.
We understand that sizing can be difficult when purchasing online. A size exchange or store credit may be requested within 14 days of delivery when:
- The item is unworn and unwashed
- All original tags and packaging remain attached
- The item has no marks, damage, fragrance, makeup or signs of use
- Proof of purchase is provided
Exchanges are subject to stock availability. If the requested size is unavailable, ILNS may provide store credit.
Customers are responsible for change-of-mind return postage and the cost of sending an exchanged item. Original delivery charges are not refundable for change-of-mind returns.
Items marked Final Sale, discounted clearance products, worn merchandise and personalised products are not eligible for a change-of-mind exchange or store credit.
Faulty or incorrect items
If an item arrives faulty, damaged, significantly different from its description or different from what you ordered, contact ILNS through our Contact page with your order number and photographs where possible.
We will assess the issue and provide the repair, replacement, refund or other remedy required under the Australian Consumer Law. Your legal consumer rights cannot be excluded by this policy.
Before purchasing
Please review event details, ticket conditions, garment measurements and your order carefully before completing checkout. If you are uncertain about sizing or an event condition, contact ILNS before purchasing.
By completing an order, you confirm that you have reviewed and accepted this policy.