ILOVENEWSOUL × SIEUWAY MELBOURNE

Ticket revenue is committed to venues, artists, staff and production, so ILNS does not provide refunds for change of mind. This does not limit any rights available under the Australian Consumer Law.

All ticket sales are final. Refunds are not provided if you change your mind, can no longer attend, arrive late or miss the event, purchase the wrong ticket, fail to meet the venue's age, identification, dress or entry requirements, or are refused entry because of intoxication, unsafe behaviour or a breach of venue rules.

Ticket transfers
You may transfer your ticket to another person if you can no longer attend. The original ticket or QR code remains valid for one entry only, so do not send the same ticket to multiple people. ILNS is not responsible for fraudulent, duplicated or unauthorised third-party ticket sales. We recommend transferring tickets only to someone you know, and never selling them above the original purchase price.

Event changes
If an event is postponed, your ticket automatically remains valid for the rescheduled date. If ILNS cancels an event or makes a significant change, we will provide any remedy required under the Australian Consumer Law. Changes to individual artists, set times or supporting acts do not automatically qualify for a refund unless the change is considered significant under applicable law.

Please review event details and ticket conditions carefully before completing checkout. If you are uncertain about an event condition, contact us before purchasing. By completing an order, you confirm that you have reviewed and accepted this policy.